Speak with the Craftsman.
Questions about sizing, customization, repairs, or your order — we read every message and reply within 1 business day.
Response time: within 1 business day.
- support@omnify.au
- +61431833522
Frequently Asked
Are these products truly handmade?+
Yes, Every Shoes, Boots, Jacket, Belt and Wallet are cut, assembled, stitched, and finished by hand.
How long does crafting and shipping take?+
Shipping is free worldwide. Every piece is made to order: built in 10–15 business days, then 5–7 business days in transit.
What is your return policy?+
We do not accept change-of-mind returns. Every piece is made to order. If you send a piece back because you changed your mind, you pay return shipping and we do not treat that as a refundable return. Faults (not as described, manufacturing defect, or otherwise failing the consumer guarantees) can be reported within 30 days of delivery — we cover return shipping on confirmed faults. Your rights under the Australian Consumer Law are not excluded. Full policy: https://www.omnify.au/legal
Do you offer resoling and repair?+
Yes — every Goodyear-welted pair we make can be resoled in our workshop for the life of the shoe. Please contact us and we will guide you further.